How long does shipping take? Standard shipping takes 7–20 business days depending on your location. Expedited options may be available at checkout.
How do I track my order? You will receive a tracking number by email once your order ships. Visit 17track.net to track your package.
Do you offer free shipping? Yes! Free shipping on all orders over $15.
What if my item arrives damaged? Contact us at support@veltrixshop.site with photos of the damage. We will send a replacement or full refund immediately.
Can I cancel or change my order? Orders can be cancelled or modified within 24 hours of placement. After that, the order may already be in processing.
What payment methods do you accept? We accept all major credit cards, PayPal, and other secure payment methods available at checkout.
How do I contact you? Email: support@veltrixshop.site We respond within 24 hours, Monday–Friday.